New emergency service hotline number!
For years we have been using the 0700 telephone numbers known to you for our emergency service hotline. These special phone numbers have so far allowed us to easily forward calls to the respective employees on duty and offer you a uniform phone number for the emergency service hotline.
Unfortunately, the 0700 service will be discontinued by Deutsche Telekom on 30 November 2020.
Naturally, we would like to continue to offer you a uniform emergency service number outside our business hours. We have now implemented a solution that offers you the convenience of a central telephone number, reliability and an even faster assignment of an appropriately qualified service employee at normal telephone rates.
When you dial the new central emergency service hotline number, you will be presented with a short selection menu where you can make a choice of your problem. You will then be immediately put through to the mobile phone of the emergency service employee responsible for this area and will thus be put in immediate contact with the specialist qualified for your problem.
Please use the following central emergency service hotline number from Monday, 30 November 2020 outside business hours, i.e. Mon-Fri from 6 pm – 8 am (CET) and on weekends:
+49 (0) 6074 / 3104-366
In the event that this connection should ever be disrupted for technical reasons, we provide the following telephone number as a backup:
+49 (0) 261 / 91479933
The switchover to the new emergency service hotline number will take place on Monday, 30 November 2020 at 6 pm (CET).
Until 8 am (CET) on Monday morning, 30 November 2020, please continue to use the familiar 0700 service numbers for incidents outside the business hours of our help desk service team.
Monday to Friday from 8 am to 6 pm (CET) you can reach our Help-Desk service team on the familiar telephone number:
+49 (0) 6074 / 3104-333.
We hope to reach all affected employees in all organisations with this message. Please feel free to forward this message to other relevant colleagues within your organisation.