The alfa Media helpdesk

We are there for you – for all your questions about our alfa media solutions.
Because we want you to be completely satisfied.

We are happy about more than 660 reviews of our service and support from the last 12 months, which averaged 4.9 of 5.0 possible points!

Our comprehensive service and support offer is based on four pillars:

  • Our qualified sales team, which advises you competently in advance.
  • Our professional project management, which accompanies and supervises your projects continuously.
  • Our tailor-made training offer that supports you.
  • Our experienced alfa helpdesk service team, who will advise you quickly and competently on the applications and provide assistance.

You can reach our alfa helpdesk service team from
Monday to Friday from 8:00 am to 6:00 pm (CET) under:

Phone: +49 (0) 6074 / 3104 – 333
Fax: +49 (0) 6074 / 3104 – 334

Our emergency service (hazard to production) can be contacted from Monday to Friday between 6:00 pm and 8:00 am (CET), full-time on weekends and German public holidays under

Phone: +49 (0) 700 / 25 32 43 57 (alfahelp)
or: +49 (0) 700 / 25 32 78 77 (alfasupp)

Service call: +49 (0) 700 / 25 32 43 57 (alfahelp)
or: +49 (0) 700 / 25 32 78 77 (alfasupp)

In case above phone numbers are not working from the country you are calling from,
please dial   +49 (0) 6074 / 3104 – 400
E-mail: support@alfamedia.com

 

Attention! Our emergency service hotline gets a new number!

Please use the following central emergency service hotline number from Monday, 30.11.2020 outside business hours, i.e. Mon-Fri from 6:00 pm to 8 am (CET) and on weekends:

+49 (0) 6074 / 3104-366

In the event that this connection should ever be disrupted for technical reasons, we provide the following telephone number as a backup:

+49 (0) 261 / 91479933

The switchover to the new emergency service hotline number will take place on Monday, 30.11.2020 at 6:00 pm (CET).

Until 8 am on Monday morning 30.11.2020, please continue to use the familiar 0700 service numbers for incidents outside the business hours of our help desk service team.