The alfa Media helpdesk

We are there for you – for all your questions about our alfa media solutions.
Because we want you to be completely satisfied.

Our comprehensive service and support offer is based on four pillars:

  • Our qualified sales team, which advises you competently in advance.
  • Our professional project management, which accompanies and supervises your projects continuously.
  • Our tailor-made training offer that supports you.
  • Our experienced alfa helpdesk service team, who will advise you quickly and competently on the applications and provide assistance.

You can reach our alfa helpdesk service team from
Monday to Friday from 8:00 am to 6:00 pm under:

Phone: +49 (0) 6074 / 3104 – 333
Fax: +49 (0) 6074 / 3104 – 334

Our emergency service (hazard to production) can be contacted from Monday to Friday between 6:00 pm and 8:00 am (CET/MEZ), full-time on weekends and German public holidays under

Service call: +49 (0) 700 / 25 32 43 57 (alfahelp)
or: +49 (0) 700 / 25 32 78 77 (alfasupp)

In case above phone numbers are not working from the country you are calling from,
please dial   +49 (0) 6074 / 3104 – 400
E-mail: support@alfamedia.com

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