The alfamedia helpdesk

We are there for you – for all your questions about our alfamedia solutions.
Because we want you to be completely satisfied.

We are happy about more than 660 reviews of our service and support from the last 12 months, which averaged 4.9 of 5.0 possible points!

Our comprehensive service and support offer is based on four pillars:

  • Our qualified sales team, which advises you competently in advance.
  • Our professional project management, which accompanies and supervises your projects continuously.
  • Our tailor-made training offer that supports you.
  • Our experienced alfa helpdesk service team, who will advise you quickly and competently on the applications and provide assistance.

You can reach our alfa helpdesk service team from
Monday to Friday from 8:00 am to 6:00 pm (CET) under:

Phone: +49 (0) 6074 / 3104 – 333
Fax: +49 (0) 6074 / 3104 – 334

Our emergency service (hazard to production) can be contacted from Monday to Friday between 6:00 pm and 8:00 am (CET), full-time on weekends and German public holidays under

Phone:+49 (0) 6074 / 3104-366

In the event that this connection should ever be disrupted for technical reasons, we provide the following telephone number as a backup:

+49 (0) 261 / 91479933