{"id":8542,"date":"2023-11-28T10:53:54","date_gmt":"2023-11-28T09:53:54","guid":{"rendered":"https:\/\/alfamedia.com\/?p=8542"},"modified":"2023-11-28T10:53:54","modified_gmt":"2023-11-28T09:53:54","slug":"informations-sur-la-modification-du-systeme-de-tickets","status":"publish","type":"post","link":"https:\/\/alfamedia.com\/fr\/informations-sur-la-modification-du-systeme-de-tickets\/","title":{"rendered":"Informations sur la modification du syst\u00e8me de tickets"},"content":{"rendered":"<p>En d\u00e9cembre, nous commencerons \u00e0 migrer notre syst\u00e8me de tickets clients de Jira \u00e0 Zendesk. Ce changement s&rsquo;inscrit dans le cadre de nos efforts visant \u00e0 optimiser le soutien \u00e0 la client\u00e8le et \u00e0 am\u00e9liorer continuellement la qualit\u00e9 du service.<\/p>\n<p><strong>D\u00e9tails du changement :<\/strong><\/p>\n<ul>\n<li>Phase d&rsquo;information : Communication de tous les d\u00e9tails \u00e0 nos clients<\/li>\n<li>P\u00e9riode de migration : D\u00e9but d\u00e9cembre \u00e0 fin janvier 2024<\/li>\n<li>Acc\u00e8s aux donn\u00e9es historiques : Lorsque la migration sera termin\u00e9e \u00e0 la fin du mois de janvier 2024, les clients ne pourront plus acc\u00e9der aux tickets existants dans le syst\u00e8me Jira.<\/li>\n<\/ul>\n<p><strong>Qu&rsquo;est-ce que cela signifie pour vous ?<\/strong><\/p>\n<p>Nous vous contacterons individuellement \u00e0 partir de la semaine prochaine pour planifier en d\u00e9tail le passage \u00e0 Zendesk. Veuillez noter qu&rsquo;aucun contact ou personne de contact ne sera transf\u00e9r\u00e9 pendant la migration.<\/p>\n<p>Nous sommes convaincus que le passage \u00e0 Zendesk renforcera encore le service \u00e0 la client\u00e8le et simplifiera les processus de communication avec vous. Notre \u00e9quipe est pr\u00eate \u00e0 r\u00e9pondre \u00e0 toutes vos questions et \u00e0 faire en sorte que la migration se d\u00e9roule le mieux possible pour vous.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En d\u00e9cembre, nous commencerons \u00e0 migrer notre syst\u00e8me de tickets clients de Jira \u00e0 Zendesk. Ce changement s&rsquo;inscrit dans le cadre de nos efforts visant \u00e0 optimiser le soutien \u00e0 la client\u00e8le et \u00e0 am\u00e9liorer continuellement la qualit\u00e9 du service. D\u00e9tails du changement : Phase d&rsquo;information : Communication de tous les d\u00e9tails \u00e0 nos clients [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8530,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[703,1253,1254],"tags":[],"class_list":["post-8542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-startseite-gross-fr","category-startseite-klein-fr"],"acf":[],"yoast_head":"<title>Informations sur la modification du syst\u00e8me de tickets &#8226; alfa Media Partner GmbH &#8226; Software-L\u00f6sungen f\u00fcr Medienh\u00e4user und Verlage<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alfamedia.com\/fr\/informations-sur-la-modification-du-systeme-de-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informations sur la modification du syst\u00e8me de tickets &#8226; alfa Media Partner GmbH &#8226; Software-L\u00f6sungen f\u00fcr Medienh\u00e4user und Verlage\" \/>\n<meta property=\"og:description\" content=\"En d\u00e9cembre, nous commencerons \u00e0 migrer notre syst\u00e8me de tickets clients de Jira \u00e0 Zendesk. Ce changement s&rsquo;inscrit dans le cadre de nos efforts visant \u00e0 optimiser le soutien \u00e0 la client\u00e8le et \u00e0 am\u00e9liorer continuellement la qualit\u00e9 du service. 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