1.0alfa Media Partner GmbHhttps://alfamedia.com/en/Nadine Kaiserhttps://alfamedia.com/en/author/nadine-kaiser/rich600338<blockquote class="wp-embedded-content" data-secret="27NDdvo6K0"><a href="https://alfamedia.com/en/information-on-the-ticket-system-change/">Information on the ticket system change</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://alfamedia.com/en/information-on-the-ticket-system-change/embed/#?secret=27NDdvo6K0" width="600" height="338" title="“Information on the ticket system change” — alfa Media Partner GmbH" data-secret="27NDdvo6K0" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://alfamedia.com/wp-includes/js/wp-embed.min.js /* ]]> */ </script> https://alfamedia.com/wp-content/uploads/2023/11/VorschaubildUmstellung-Zendesk.png665444In December, we will begin migrating our customer ticket system from Jira to Zendesk. This change is part of our efforts to optimise customer support and continuously improve service quality. Details of the changeover: Information phase: Communication of all details to our customers Migration period: Beginning of December to end of January 2024 Access to […]