Service

We are here for you – for all of your questions about any aspect of our alfa Media solutions. We want you to be completely satisfied. Our comprehensive service and support functions are based on four pillars:

  • Our highly qualified sales team that provides you with expert advice in advance.
  • Our professional project management that oversees and supports your project on an ongoing basis.
  • Our range of bespoke education and training courses that supports you at every stage.
  • Our experienced alfa help-desk service team, offering you swift and expert advice about applications and all the assistance you require.

Our alfa help-desk -service team can be contacted from Monday to Friday between 8:00 am and 6:00 pm at

Phone.: +49 (0) 6074 / 3104 - 333
Fax: +49 (0) 6074 / 3104 - 334
 
Our emergency service can be contacted from Monday to Friday between 6:00 pm and 8:00 am (CET/MEZ), full-time on weekends and German public holidays at
Service call:     +49 (0) 700 / 25 32 43 57 (alfahelp)
 

or +49 (0) 700 / 25 32 78 77 (alfasupp)

 

  In some countries these numbers won't work so please dial +49(0) 6074 / 3104-400
   
E-mail: support[at]alfamedia[dot]com